1.We will call you 30 – 60 mins before heading to
your location
2.You could email us the Authority To Leave (ATL)
your orders at your doorstep unattended. We will like to inform you that the
ATL means a transfer of responsibility for the goods to you or your authorized
personnel. Master Grocer’s will not be liable for missing items after the
responsibility has been transferred
3.If you know that you will not be home for your
delivery at least 24 hours ahead of time, you can reach out to us via Customer Supportfor assistance.
We would love to hear your suggestion on what you would like
to buy! Please let us know via our Customer Support, so we could look into stocking it for
your future purchase.
Please
contact us via email or phone if you are not satisfied if any of the items you
order from Master Grocer at info@mastergrocers.com / 6909 7822.
We sell
perishable goods and we request that you inspect the food once you have
received your order. Please contact us within 3 hours if you are not satisfied
with your order. We will be able to exchange the item for you.
please click on the account icon, you may register your email with us or for easy registration, you either sign up with us or use your Facebook, Google+, Instagram or Amazon account to register an account with us.
Master Points is a reward programme for
our members, once a member accumulates a certain amount of Master Points,
they will be able to utilise the Master Points to offset their next purchase.
When you first sign up, Master Grocer’s will be giving you up to 300 Master complementary point to your account. In order to receive the full 250 Master points, please follow the steps
1) Sign into your account (50 points)
2) Click on the
rewards icon on the bottom right of the screen
3) Click on Earning Points
3) Like us on Facebook (50 points)
4) Follow on Instagram (100 points)
5) Share on Facebook (100 points)
In additional points with every $1 spent, you will be receiving 3 Master Points.
Yes, by clicking into the ways to earn, click on the various
achievement re-like the Facebook page, re-follow the Instagram page and
re-share the Master Grocer’s page to get the rewards
Master Point is a reward programme for our members, once a
member accumulate to a certain amount of Master Points, they will be entitled
to discount off their next purchase. The following will outline the point and
the discount correlation:
·250 Master Points, Redeem a free product
·350 Master Points, Free Shipping
·850 Master Points, $8 off next purchase (minimum
spending of $50 during next purchase)
·1400 Master Points, $15 off next purchase
(minimum spending of $100 during next purchase)
In order to claim the 15% discount sent by your friend, please follow these steps
1. Click on the link in the email
2. Enter your email address and select claim
3. Click on apply code, take a screenshot or note down the number if you are not purchasing immediately
4. Do note the minimum purchase price is $50 in order to enjoy the discount, once you are ready to make the purchase, login and proceed to make payment (please refer to Check out your cart if you are facing issues). You should be able to see the discount code and the discount will be reflected in your order summary.
Contact support
Free delivery for order above $50
We deliver in 48 hours max!
Customer Support 24/7
Contact us via FB messenger
Collaboration Opportunities
Want to work with us, you can reach us at Marketing@atasdistribution.com