Help Center

We have our deliver services schedule everyday, including weekends and public holidays. Our delivery hours is from 10am to 8pm

There is no minimum order, but if your purchase is above $50 the delivery is free. There will be a delivery fee of $7 for any orders below $50

Yes you would be able to pick up your items from our office located at 8a Admiralty Street Food Xchange #03-05 Singapore 757437

Here’s what you can do

1.      We will call you 30 – 60 mins before heading to your location

2.      You could email us the Authority To Leave (ATL) your orders at your doorstep unattended. We will like to inform you that the ATL means a transfer of responsibility for the goods to you or your authorized personnel. Master Grocer’s will not be liable for missing items after the responsibility has been transferred

3.      If you know that you will not be home for your delivery at least 24 hours ahead of time, you can reach out to us via Customer Support for assistance.

We would love to hear your suggestion on what you would like to buy! Please let us know via our Customer Support, so we could look into stocking it for your future purchase.

Please contact us via email or phone if you are not satisfied if any of the items you order from Master Grocer at info@mastergrocers.com / 6909 7822.

We sell perishable goods and we request that you inspect the food once you have received your order. Please contact us within 3 hours if you are not satisfied with your order. We will be able to exchange the item for you.

You can choose to pay with any of the following:

• MasterCard
• Visa
• American Express
• Google Pay
• PayPal

Do check out our Terms of Service for more information as well

please click on the account icon, you may register your email with us or for easy registration, you either sign up with us or use your Facebook, Google+, Instagram or Amazon account to register an account with us.

Once you have created an account, simply click on the product you would like to purchase, add to cart and check out by clicking on the cart icon

Master Points is a reward programme for our members, once a member accumulates a certain amount of Master Points, they will be able to utilise the Master Points to offset their next purchase.

When you first sign up, Master Grocer’s will be giving you up to 300 Master complementary point to your account. In order to receive the full 250 Master points, please follow the steps

1) Sign into your account (50 points)

2) Click on the rewards icon on the bottom right of the screen

3) Click on Earning Points

3) Like us on Facebook (50 points)

4) Follow on Instagram (100 points)

5) Share on Facebook (100 points)

In additional points with every $1 spent, you will be receiving 3 Master Points.

Yes, by clicking into the ways to earn, click on the various achievement re-like the Facebook page, re-follow the Instagram page and re-share the Master Grocer’s page to get the rewards

We will be sending you an email and informing you how many point you have after your purchase.

Master Point is a reward programme for our members, once a member accumulate to a certain amount of Master Points, they will be entitled to discount off their next purchase. The following will outline the point and the discount correlation:

·        250 Master Points, Redeem a free product

·         350 Master Points, Free Shipping

·         850 Master Points, $8 off next purchase (minimum spending of $50 during next purchase)

·        1400 Master Points, $15 off next purchase (minimum spending of $100 during next purchase)

To redeem your Master Points, please follow the following steps after you have login to your account

1. Click on the rewards icon

2. Click on redeem, you can also check how many Master Point you have beside your name

3. Select the reward you wish to redeem

4. A discount code will be generated, please note the code down if you are using it later. If not click on apply code

5. Proceed to view your cart and check out your cart

6. When you are at the payment page, click on apply to apply code and proceed to make payment

Most likely you did not select the date and time during the check out, please follow the steps below.

1. Click on view cart button

2. Click on the calendar icon 

3. Select a date of deliver

5. Select a time of delivery (there is only 2pm to 6pm)

6. Click on checkout and it will bring you to the payment page

In order to refer your friend to enjoy the discount, please follow these steps

1. Login / Create an account (This step is crucial )

2. Click on the rewards icon at the bottom of the website

3. Select on the method of referral 

In order to claim the 15% discount sent by your friend, please follow these steps

1. Click on the link in the email

2. Enter your email address and select claim

3. Click on apply code, take a screenshot or note down the number if you are not purchasing immediately 

4. Do note the minimum purchase price is $50 in order to enjoy the discount, once you are ready to make the purchase, login and proceed to make payment (please refer to Check out your cart if you are facing issues). You should be able to see the discount code and the discount will be reflected in your order summary.