CAN I GET A REFUND FOR MY PURCHASE?

We sell perishable goods and we request that you inspect the food once you have received your order. Please contact us within 3 hours upon receiving if you are not satisfied with your order. We will be able to exchange the item for you.

Please contact us via email or phone if you are not satisfied if any of the items you order from Master Grocer at info@mastergrocers.com / 6909 7822.

CAN I GET A REFUND FOR AN ONLINE PURCHASE IN ONE OF YOUR STORES?

Please contact us via email or phone if you are not satisfied if any of the items you order from Master Grocer at info@mastergrocers.com / 6909 7822.

Bear in mind that any products that leave our stores and is later returned by a customer will be inspected and condition that is damage/packaging torn are consider unsellable due to product safety.

 

CAN I CANCEL MY ORDER?

Orders can be cancelled within 59 minutes of being placed. Please call +65 909 7822 before then to cancel your order.

 

CAN I EXCHANGE A PRODUCT FOR SOMETHING ELSE?

We sell perishable goods so we do not offer exchange on better specification/weight of the product if it was delivered correctly. Please contact us if there is wrong product delivered within your order. We will be able to exchange the item for you.